Measurement for Improvement

Learning Objectives

• Gain insights into the measurement expectations of organisations with respect to overall governance and accreditation of health services.
• Understand how the measurement of processes over time allows insight and opportunities to redesign processes of care, specifically related to run charts and statistical process control charts.
• Relate measurement to Deming's theories of profound knowledge and the concept of special and common cause variation.
• Understand the basic measurement tools that can be used every day even in the absence of technology

MPH (Hons), Grad Cert Med Ed, RN, RM

Adjunct Associate Professor University of Sydney School of Public Health, Faculty of Medicine and Health

Director, Improvement Academy

Bernie Harrison is the Director of the ACHS Improvement Academy. She has over 30yrs experience in health care, as a clinician, researcher and quality and safety (Q&S) expert. She has extensive experience in designing and delivering Q&S training programs in the Asia pacific region. Her training in quality improvement and patient safety occurred in the USA in 2001 and 2010 as a Fulbright Scholar. She has extensive experience in health care system redesign and has published a Breakthrough Collaborative (Harrison et al Vox Sanguinis 2014) in improving red cell transfusion in the elective surgical setting. She co-authored the Quality in Australian Health Care Study (MJA 1995), the most cited paper in the journal’s 100yr history. Her previous positions include: Executive Director of Hospital Performance for the National Health Performance Authority and Director in the NSW Clinical Excellence Commission. Her clinical experience as a registered nurse and midwife in the UK and Australia: maternity and child health , intensive care, aged care and mental health.