This half day conference includes presentations from data collected from over 250 Australian contact centres presented by industry leaders. Afternoon tea, leading insights and opportunity to network over drinks and canapes are included with each ticket.
Reports can be purchased with each ticket or at the event.
The 2025 Report will be subtitled The Frontline Agent Edition and includes the responses from Austalia's largest ever survey of Frontline Agents, as well as responses of Senior Leaders (as per previous reports).
Key topics:
- Employee Engagement
- Remote & Flexible Working trends and preferences
- Absenteeism & Attrition
- Training & Development
- Employee Health & Wellness
- Leadership & Culture
- AI
- Contact Centre Salaries
- Predictions beyond 2025
- Case Studies
Events will be run in Perth, Melbourne, Sydney, Brisbane and Adelaide. Tickets for all events can be found at https://smaart.com.au/tickets
Groups will be placed together in Melbourne, Brisbane and Adelaide where table seating is available. Sydney & Perth will be theatre seating - please arrive early with your group if you would like to sit together.
Waiting list will be available for registration when the event books out.
By purchasing a ticket you are agreeing to have your contact information provided to the speakers at the event and their organisation.
Questions? Contact James Witcombe on 0413 212 421
