The Centre of Excellence is presenting a workshop to ensure your customer service team has the skills and attitude to deliver outstanding customer service - every time.
WHAT WILL THE WORKSHOP COVER?
- The value of great customer service and how it impacts your business
- How to avoid bad customer service and understanding the implications
- How to take your team on the customer service journey
- The importance of first impressions and why they count
- The tools to create an memorable first meeting and build loyalty from day one
- The principles of stellar customer service to keep your customers loyal, happy and likely to refer their friends to your business
- How to engage and connect with your customers via social media
- The power of language and voice — phone etiquette and guidelines for successful conversations every time
- Taking control of difficult situations and managing conflict
- Using customer complaints as a way to improve and build on future service
PRESENTER | Samantha Cox
Samantha has an impressive background with over 20 years experience in the EA, Hospitality and VIP Guest Services roles. She has worked for high profile clients including, Sir Richard Branson, Jackie O, and was the Corporate Director of VIP Guest Services for Seminole Hard Rock Hotel and Casinos in the USA. Her travels have taken her all over the world, including the Caribbean, Central America, the Far East, Australia and Europe.
Samantha most recently opened awarding winning Shell House, owned by the Point Group, in the Sydney CBD. An energetic, driven and passionate professional, Samantha’s mantra is to say “yes” as often as possible in order to generate positivity, step outside of one’s comfort zone and make life that much more exciting.
WORKSHOP DATES & VENUES
The full list of available sessions and locations is as follows:
- Monday 20 November, 4-7pm | Club Sapphire, Merimbula: register here
- Tuesday 21 November, 4-7pm | Narooma Golf Club: register here
- Wednesday 22 November, 4-7pm | Lincoln Downs Resort, Batemans Bay: register here
- Thursday 23 November, 10am-1pm | Bannisters Pavilion, Mollymook: register here
- Thursday 23 November, 4-7pm | The Growers, Worrigee Sports Club
