This FREE virtual workshop provides participants with the necessary skills and strategies to respond to clients and customers’ complaints confidently, effectively and efficiently. It’s perfectly suited for those within sporting clubs and associations that have complaint handling responsibilities.
Learning outcomes
- understand and identify a complaint
- improve complaint handling skills
- consider complaints from a ‘complainant perspective
- raise awareness of the value of complaints
- examine different strategies for handling complaints
- become more confident in ability to handle complaints
- be able to identify who should respond to a complaint.
*The Complaint Handling Workshop has been designed to complement the online training on complaint handling available via Play By The Rules.
To do the online modules please visit https://elearning.sportintegrity.gov.au/login/index.php#
Presenter: Morgan Lander (www.notonmywatch.com.au)
We suggest that you complete the Play by the Rules Child Protection and Harassment & Discrimination courses as a pre-requisite before commencing this course.
For further information please visit https://www.playbytherules.net.au/
*Please register a maximum of 1-2 members for your organisation, this will allow access to broad spread of organisations across the Sport and Active Recreation Industry.
* If there is high demand for this workshop, an additional workshop may be considered in the future - so please join the waitlist
If you have any questions, please email us at SportRecPartnership@dtis.qld.gov.au
