Course Introduction
We will begin by introducing ourselves and talking about why each of us is here this morning, and how this workshop will help us individually accomplish our learning goals. By the end of today, I hope that everyone will feel that their expectations for learning will be met!
Topics covered in this course
Understanding Complaints
First, let's take a look at what a complaint is and why do customers complain. Then we are going to discuss the best approaches for handling customer complaints with desired results.
Almost everyone restaurants or the air fares people pay for loaded aircrafts. Customers sometimes complain, just for the sake of complaining about something, though this action is not typically effective other than giving them a sense of power over others.
In order to control noise, management comes up with a policy on which customers can complain for whatever reason, typically in a written format. The manager purchases specific software or board to allow easy access and inputs. Using registration books located near the cashier counter, customers can summon an employee through the loudspeakers or even icons on the display screens. Customers then communicate their grievances to the staff members.
Skills and Qualities for Managing Complaints
Participants take away insights into the handling of feedback and critique, and a set of skills for complaint-handling.
Building Connecting with Customers
From this event we will help participants hone their communication with customers. Language use will be used as a way for a successful business.
Establishing Trust, Credibility and Respect
Trust can be built into customer relationships. Here we will show you how. You will engage in demonstrations and faciliation helping you increase the amount of trust, utilized by you, to further benefit your customers, resulting in long lasting and loyal customers.
Mastering Customer Complaint Resolution
In this session there will be an opportunity to gain important knowledge and skills for dealing with customer complaints. Come. Come and gain the techniques of complaint handling!
Finding the Right Compensation
Using this seminar the learner can know and practice the right way to respond to complaints from customers and also trains his mood. Feel free to join us to exact your skill in complaint resolution !
Embracing Independence and Empowerment
If you want to be your own boss and self assured self starter this session is designed for you, our team will empower participants engaging without supervision of a manager.
Developing Action Plans
Finally participants will look at ways to improve their complaint-handling systems and explore methods of reducing the number of complaints they receive.
Wrap Up of the Workshop
At the end of the day, participants will get a chance to ask questions, seek clarification and develop an organised plan of action.
