Conversations Matter: Building Effective Relationships (Non-Clinical Staff)

Conversations Matter provides a program of education and research to improve healthcare communication and supportive care across regional cancer centres in Victoria.

We warmly invite all non-clinical staff working in or associated with regional cancer centres and linked health services in Victoria to attend this workshop.

We welcome all roles, including administrative staff, catering staff, patient services assistants, interpreters, volunteers and all others.

This is an interactive workshop and you will leave your camera on and need a working microphone for the session.

About the workshop

Building effective relationships with patients, families, and carers is crucial in health services. An effective relationship is based on trust and open communication, paving the way for patients to participate in decisions about their care.

This interactive workshop will provide you with an understanding of evidence-based strategies and frameworks to build effective relationships with patients in the time you have, and within the professional scope of your role.

We will explore the concepts of skilled introductions, the vital role of rapport, and exploring what is important to patients.

Workshop Learning Objectives

During this workshop participants will:

• Develop an understanding of the evidence-based frameworks and models for effective communication in healthcare
• Gain awareness of specific skills to build relationships with patients, families and carers for more effective interactions
• Gain an understanding of how your role can make a difference to patient experiences and high quality, safe cancer care
• Apply new skills by engaging in experiential learning with the facilitators.

Facilitators

Meg Chiswell is an international expert in healthcare communication from Deakin’s Centre for Organisational Change in Person-Centred Healthcare (OCPH).

Who should attend?

All non-clinical staff associated with regional cancer centres and linked health services in Victoria, who would like to develop their skills and confidence in building effective relationships with patients, families and carers.

Course Details

We will be using Zoom to deliver this virtual workshop.

The workshop will run from 12.30pm to 4.30pm and includes a break.

The Victorian Department of Health has partnered with the Centre for Organisational Change in Person-Centred Healthcare (OCPH) at Deakin University to deliver Conversations Matter Skilled Conversations Building Excellence in Cancer Care to make this training opportunity possible.

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