Customer Service Training

Welcome to the Course Overview!

Let’s get started on this workshop. Please tell us a little bit about yourself. And what are your aspirations? What kind of tree would like to grow into? Go ahead, I know, you have lots of questions. And all the answers you need are coming right up – prepare your notepad.

Topics covered in this course

Customer Service Best Practices.

We would like readers to write about stories from their own experiences of customer service. We hope that this will also show them how good customer service differs to bad.

One important aspect we'll focus on is the Customer Service Lifecycle.

We want not just one good experience but for the conversation to be there from the very start so that each customer feels respected and cared for until the very end of the process. It’s about the focus on service delivery.

Another crucial skill we'll delve into is Questioning techniques.

At this event, you will learn how to craft questions, and develop skills to ask questions in any conversation or dialogue.

Additionally participants will have the opportunity to enhance their Communication skills during a session.

They will be able to appreciate how to think. Learn how to clarify messages and strengthen analytical thinking.

Furthermore we'll explore De escalation techniques in another session.

Participants can reclaim their authority as hosts of the talk, directing and guiding future conversations as they focus on the problems at hand.

Lastly our upcoming session will cover Stress Management

We will discuss coping mechanisms for dealing with stress and maintaining well being. Welcome to a learning experience to empower you with skills for your personal and professional future. In this session we discuss what is stress, what causes stress and how to manage stress.

Conclusion of the Workshop

After completing the course participants will be able to complete an action plan. In addition further questions in a QA session can be completed, with one of our instructors.