Discovery & User Research for Government (Sydney)

Want to understand your users and design better government services?

Join PeakXD’s Discovery & User Research for Government course and gain the skills to plan, conduct, and document user research that aligns with the Australian Government Digital Service Standard and international UX best practices.

This hands-on training will help you uncover real user needs, build empathy, and create evidence-based solutions.

✅ How to plan and conduct effective user research
✅ Best practices for documenting insights to build empathy and influence decision-making
✅ Techniques to uncover user needs and pain points for evidence-based design

Delivered by PeakXD - Australia’s leading UX and service design consultancy - this course combines real-world case studies, expert facilitation, and interactive exercises so you can apply what you learn immediately.

🚀 🚀 Maximise your learning! We highly recommend continuing with our Service design course and UX design & testing course in the following days to deepen your skills. Discounted tickets available for those wanting to attend multiple courses.

Attend all 3 days to gain a complete end-to-end UX/CX design skillset.

Tickets

• 1st course: General admission $747 + GST
• 2nd or 3rd course: Discounted rate of $677 + GST

Is it just for people who work in Government?

The course is relevant to everyone, not just government professionals. The core UX principles you’ll learn apply across industries, and we tailor examples to suit our participants. While we align terminology with the Digital Transformation Agency's (DTA) Digital Service Standard (and based on ISO 9241), the methods and frameworks we teach are valuable for anyone designing user-centred experiences.

We have had participants from a wide range of sectors, including:

✅ Universities & education
✅ Fintech & banking
✅ Not-for-profit & charities
✅ Healthcare
✅ Technology & startups

The course is especially beneficial if you work in or with government, as we highlight the preferred UX methods encouraged by the DTA. You’ll also gain real-world insights from Tania Lang, who has over 20 years of experience in UX, sharing case studies and lessons learned from projects for both government and private sector.

No matter your industry, you'll walk away with practical, actionable skills to improve user experiences in your organisation.

Hands on practical activities & exercises

If you 'learn by doing' then you'll love the hands-on activities in this course to help you learn all the UX fundamentals (and how it's done in the real world):

1️⃣ Affinity diagramming
2️⃣ Conducting low cost research
3️⃣ Planning research
4️⃣ Conducting user interviews
5️⃣ Designing personas
6️⃣ Writing user stories
7️⃣ Customer journey mapping
8️⃣ Writing How Might We (HMW) statements

Program outline

Our curriculum is designed to meet ISO 9241 standards and aligns with the Australian Government Digital Service Standards, ensuring your UX designs follow best practices for usability, accessibility, and user-centred design. You'll learn UX design principles, tools, methodologies plus tips and tricks from what we have learnt working on over 600 UX projects.

• Introduction to user experience design (learn what UX is, its benefits, and how to align it with business needs).
• Planning and conducting user research (explore cost-effective research methods and how to get accurate insights).
• Documenting research to build empathy (turn your research into personas, journey maps, and user stories for better design decisions).
• Problem framing (reframe problems using user research and craft ‘How might we…’ statements to guide solutions).

FAQs

Can I pay by invoice?

Yes you can. After you choose your tickets, when you are asked to choose a payment type, you can choose 'Pay by invoice' and you will be emailed the invoice and your place at our course will be reserved.

Do you cater for dietary requirements?

There will be morning tea, lunch, and afternoon tea available at intervals throughout the day. When you register for the course we will ask you for your dietary requirements and do our best to cater for these. No additional charge for dietary requirements.

Do I need some prior knowledge of UX to undertake this course?

We have had complete beginners as well as advanced UX practitioners complete our course and they all give us good course ratings. While it will help if you have experience or qualifications in either IT, digital, market research, psychology, social research or marketing, it is not essential.

Will the course go ahead if minimum numbers aren't met?

To ensure a great learning experience, our courses require a minimum number of participants. If we don’t reach the minimum for the Discovery & user research course or the Government discovery & user research course, we may combine both courses to proceed. If this happens, we’ll notify you in advance and ensure the content remains highly relevant to all participants.

What's the refund policy?

Cancellations received 30 days or more before to the course start date will incur a 25% administration fee. Cancellations received less than 30 days are non refundable.

In the event that PeakXD postpones or cancels a course (e.g. due to insufficient numbers), attendees can elect to receive a full refund or have their payment transferred to a future course. We reserve the right to change the venue to equivalent standard and location within 5km of the CBD of the booked city.

Can I update my registration information?

Yes, email us at any time to update registration information. We will send you an email requesting more information from you closer to the event date.

Is it ok if the name on my ticket or registration doesn't match the person who attends?

Attendees can be substituted at any time.

Read our training policy and conditions for full details.