Greater Western Water customer care days (Fitzroy)
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Greater Western Water customer care days (Fitzroy)

We are hosting a series of face-to-face sessions for customers across our service area to ask questions and get the support they need.

18 followers
By Greater Western Water
18 followers
68 events hosted 📈

Date and time

Saturday, April 5 · 10am - 4pm AEDT

Location

Fitzroy Learning Network Inc.

198 Napier Street Fitzroy, VIC 3065 Australia

About this event

  • Event lasts 6 hours

Supporting you with your bill

We’ve recently had technical issues with our billing system that have caused delays and challenges for some of our customers.

We're here to help and make things right. This is your chance to speak with us in person, ask questions and get the support you need.

Our team is ready to:

  • help you understand your bill
  • discuss payment support options that work for you
  • answer questions about your online account.

Book some time with one of our consultants through Eventbrite.
Bookings on this page are for the customer care day in Fitzroy.

Customer care days - Fitzroy
Date: Saturday 5 April
Time: 10am to 4pm
Location: Fitzroy Learning Network
Address: 198 Napier Street, Fitzroy, Victoria 3065

Each session will be 20 minutes. If we can’t solve your query in that time, we’ll make sure you know the next steps.
Please bring your bill, your ID and account details with you to discuss with our consultants.

We’ve organised events at several locations across our region with various times to suit you.
For more information and to find the full schedule for our customer care days, visit gww.com.au/customer-care

Frequently asked questions

Where can I see the full schedule with all the locations and times?

Find the full customer care day schedule at  gww.com.au/customer-care. There will be a full list of updated dates, times, locations and links to each event's Eventbrite page where you can register for a session time and find venue specific information.

Where can I find information about the billing delays and issues?

For the latest information and answers to frequently asked questions, visit gww.com.au/latebills .

If I can’t book online or all the sessions are sold out, can I still attend?

You’re welcome to attend if you can’t book an appointment. We’ll have a small number of consultants available to help customers who haven’t registered, but we can’t guarantee we’ll have time to meet with you. If we don’t, we can take your details and organise a call at a time that suits you.

I can’t make this event, will you be hosting more?

Yes, visit gww.com.au/customer-care for other session and location times. We have multiple times and days of the week across our service region. If the event in your local area has is booked out, please email events@gww.com.au to register your interest for future dates.

How many tickets can I book?

Please only register for one session to allow others to participate. If you’d like to bring a family member or friend with you, you’re welcome to.

Can I attend on behalf of someone else?

You can attend and ask general questions, but we can only discuss specific account details with the account holder. For privacy and security, you can’t access the details of other customers' accounts on their behalf.

I want to get in touch

For questions regarding the customer care day at Fitzroy Saturday 5 April, please email events@gww.com.au. For all other questions and queries we have multiple ways to contact us, please visit gww.com.au/contact.

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Organized by

Greater Western Water
18 followers
68 events hosted

Greater Western Water provides trusted water and sewerage services to communities across Melbourne and its rapidly growing western region, stretching from the city centre to Werribee in the west and Lancefield in the north.

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