How To Handle Difficult Customers Training

Course Overview

During the workshop, we will start with an introduction session where we will familiarise all of the participants and summarise the programme. Then, participants will set goals for what they would like to learn during the experience.

Topics covered in this course

What is Customer Service?

This session will delve into the essentials of customer service, including who your customers are and how best to satisfy them. When you’re through, we hope that you’ll emerge from the session with the tools needed to provide excellent service!

Pre-Assignment Review

Through reflecting on the clues their answers to patient-centricity questions have revealed, participants can enhance their understanding of how their customers experience their business, and so improve services for optimal client satisfaction.

Communication Skills

Through this session, you will learn the tools of communication that help you build relationships. You will learn how to empathise, how to ‘micro read’ – meaning, pick up on body language and other cues, how to ask good questions and how to listen – really listen.

Dealing with Difficult People

This session will be interactive allowing you the opportunity to discuss specific customer behaviours, learn best practice for dealing with those customers and share your values for the most difficult customers you work with.

Workshop Wrap-Up

After this intensive course, they will be able to write a learning-curve summary, as well as an action plan for their own development in the future. Our masters are available to help them with any questions they might have during their work.