Leading Teams in a Crisis

Area of Interest: Leadership; Management

Course overview

In this course you will explore the principles of effective leadership in emerging and uncertain situations. You will enhance your understanding of leading and managing teams, learn how to identify risks and opportunities, and how to make evidence based decisions in crisis situations.

Focusing on practical strategies, processes and frameworks, on completion of this course you will understand how to practically apply management principles in difficult circumstances to make strategic, timely, robust decisions.

Course content

In this course we will cover the topics of:

Introduction to leadership

• Leadership versus management
• Types of emerging situations
• Using mission command to communicate intent
• Problem formulation
• Impact of stress

Providing effective feedback

• Importance of feedback
• Principles of effective feedback
• Radical Candour
• Delivery mechanisms

Understanding risk and opportunity

• Risk management principles
• Threat equation
• Managing risk
• Identifying and exploiting opportunities

Evidence based decision making

• Bias in decision making
• Sources of information / evidence to make a decision
• Making evidence based decisions
• Agility in decision making

Decision making tools

• Pros and cons analysis
• SWOT
• Pugh matrix
• Force Field Analysis

Who should attend

• Managers and Team Leaders
• Entrepreneurs and Startup Founders
• Project Managers
• Human Resources Professionals
• Military and Emergency Response Personnel
• Non-profit and NGO Leaders

Prerequisites: There are no prerequisites for this course

Learning outcomes

On completion of this course, you will be able to:

• Describe and apply leadership traits
• Deliver effective feedback
• Conduct resource management in complex situations
• Analyse risk and opportunities
• Conduct evidence based decision making
• Apply decision making tools

What you will receive

You will receive a handbook related to the theory provided

Facilitators

Michelle De Souza

Michelle De Souza was an Army Intelligence Officer with over 15 years experience leading small, medium and large teams. She was the Army Intelligence Senior Instructor at the Defence School of Intelligence and has extensive leadership and management experiences in a variety of fields within an Army and Joint environment. Upon leaving the military, Michelle was an Executive Manager for Aldi Food Stores in South East Queensland where she was required to lead complex and diverse teams. As the Associate Director Learning and Development at Protegas, Michelle leads a team of instructors and facilitators to deliver intelligence training solutions across a wide number of sectors.

Bon Dimer

Bon is a highly capable leader and manager with a proven history of achieving mission outcomes across Defence and Intelligence domains. He is a National Security professional with experience in intelligence operations and complex case management. He has experience in operations planning, risk management, engineering change management, tender evaluation, contract management and consulting. Bon is an MBA and engineering graduate adept at identifying organisational challenges, then developing and implementing robust solutions. Bon has an innate sense of curiosity and desire to solve complex problems