Question 1

What does my ticket include?

Accepted Answer

Your ticket grants you entry to the tasting session specified on your ticket and includes a tote bag for take-home purchases. All distillers will be running tastings throughout the session, which is included in your ticket price.

Question 2

I can't find my ticket. Can it be reissued?

Accepted Answer

If you have lost or are having trouble finding your ticket, go to Eventbrite and login with your email address and password. You will be able to resend your ticket/s to your email address or print them out from your account. Please contact hello@ginevents.com.au if you are still having issues.

Question 3

Can I get a refund?

Accepted Answer

Refunds are only issued if you request a refund 30 days prior to the event or if the event is cancelled. If you can no longer attend, you may give or sell your ticket to another person. Tickets are fully transferable for the same session on the scheduled day.

Question 4

Someone else will be attending the event with my ticket. Do I need to change the name on the ticket?

Accepted Answer

No, you do not need to change the name on the ticket. You will not be refused entry if you are not the person named on the ticket however you will be required to check in with a ticket.

Question 5

Can I bring children along? Are they included in my ticket?

Accepted Answer

All attendees must be 18 years or older and must have a ticket for the event.

Question 6

How long are the tasting sessions?

Accepted Answer

Your ticket will include the start time and duration of your tasting session. Generally 3 hours. If you are late, you will not be allowed to stay for the following session. Please note that final samples will be served 15 minutes prior to the end of the session.

Question 7

Will bottles of gin be available for purchase?

Accepted Answer

Yes! You may buy bottles of gin from the distillers to enjoy at home.

Question 8

Will other drinks be available?

Accepted Answer

Coffee, water, tonic and soda are included in the ticket and will be available during the tasting sessions.

Question 9

Do you accept EFTPOS?

Accepted Answer

Card is preferred for purchases at the event, and some of our events are completely cashless. All distillers and food vendors will accept EFTPOS payments.

Question 10

Is the event wheelchair accessible?

Accepted Answer

Yes, our events are wheelchair accessible. Events taking place in multi-level buildings will have lifts available if needed.

Question 11

Is there parking at the event?

Accepted Answer

Given that this is a licensed event, we do recommend utilising public transport to get to the venue and to get home. Some venues will have parking available. Please check the websites of our venue partners for further details, availability and cost.

MELBOURNE GIN FESTIVAL

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