NSW - Bankstown: Provider Collective on Building Credibility

Host: Maria Binny - Tender Loving Care and Steven Franks - High Purpose Accounting

Speaker: Aaron Cotton - Marco Polo

Topic: How to Build Credibility in the Disability Sector

Credibility must haves, core builders, and understanding your customer

In a sector where trust is everything, credibility isn’t optional—it’s essential.

Join hosts Maria Binny (Tender Loving Care) and Steven Franks (High Purpose Accounting) as they welcome Aaron Cotton from Marco Polo for an insightful session on building lasting credibility as an NDIS provider.

Aaron will share key lessons from working with providers across the country—highlighting the credibility must-haves, the core foundations every organisation should build on, and how truly understanding your customer can shape the way your brand is seen and experienced.

💡 What you’ll learn:

• What credibility looks like in practice—and why it matters
• The top trust-builders every provider should focus on
• Common credibility pitfalls and how to avoid them
• The link between client understanding and long-term reputation

If you’re ready to position your organisation as a trusted, professional leader in the sector—this is a session you don’t want to miss.

What is the Provider Collective?
The Provider Collective is more than a networking event—it’s a movement. Designed for NDIS business owners, leaders, and founders, it’s a space for those committed to improving their businesses and supporting their local communities.

Every month, we explore a different business topic, helping you improve your operations by 1% while supporting fellow providers to do the same. Together, these small improvements create a ripple effect, raising standards across the NDIS sector and redefining what quality service delivery looks like.

This is not about generating referrals or building a sales pipeline. Our MasterClasses are about fostering a community of practice, connecting with other leaders, and working collectively to strengthen the sector from the ground up. Think of your fellow providers as collaborators and peers, not competitors.

About This Event

The Provider Collective MasterClass - Hosted by Maria Binny - Tender Loving Care and Steven Franks - High Purpose Accounting

Why Attend?

• Learn from passionate leaders about driving positive change in the NDIS sector.
• Engage with like-minded providers who believe in the power of collaboration and shared success.
• Take away practical strategies to strengthen your business and improve participant outcomes.

What You’ll Gain
Our free monthly MasterClasses bring NDIS providers together for live, in-person sessions led by industry leaders and local experts. Each session focuses on the tools, strategies, and insights needed to grow your business and improve participant outcomes. Topics range from audit readiness and innovation to leadership and recruitment, ensuring you tackle the most relevant challenges in your journey.

Where You’ll Find Us
Learn. Connect. Grow. The Provider Collective hosts events across 16 locations in NSW, VIC, SA and QLD each month, creating a supportive environment for NDIS providers who want to work on their business—not just in it.

Attend one session or join multiple events to grow your knowledge, build your network, and contribute to a thriving NDIS community. Whether you’re based in Sydney, Melbourne, Brisbane, or regional areas, there’s a Provider Collective MasterClass near you.

Why Join?
This grassroots movement is about more than individual success—it’s about collective impact. By sharing expertise, supporting one another, and focusing on continuous improvement, we can elevate the NDIS sector together.

Let’s create a legacy of compassionate, high-quality care—side by side.