Strategy & Implementation of the New Support at Home Program

From 1 July 2025, Support at Home will replace the Home Care Package (HCP) and Short-Term Restorative Care (STRC) programs, with the Commonwealth Home Support Program (CHSP) transitioning after July 2027. For HCP and STRC providers, getting this right is critical for long-term sustainability post - 1 July 2025.

This 2.5-hour webinar will break down the new Support at Home Program into a structured series of projects and initiatives, giving you a clear roadmap for implementation and helping you mitigate risks while leveraging opportunities.

We’ll explore the key areas providers must focus on to ensure a successful transition, including:

• Workforce & Case Management Models – reviewing and redesigning care management and service models.
• Pricing Considerations – understanding funding & claiming changes and financial sustainability.
• Service Delivery Model – structuring services to align with new Supporta at HOme requirements.
• Reablement & End-of-Life Care Models – considerations in mobilising these new service offerings.
• Technology Readiness – ensuring digital systems and reporting tools are reform ready.
• Change & Communications – leading your team and stakeholders through the transition.
• Project Management & Implementation Approaches – developing a clear roadmap and project structure for mobilisation.

What You'll Receive:

• A comprehensive slide deck covering all key topics.
• A draft implementation roadmap to support your planning and mobilisation.
• Q&A session to address specific challenges.

Who Should Attend?

This webinar is designed for Home Care providers, including:

• Home Care Package (HCP) providers.
• Short-Term Restorative Care (STRC) providers.
• Commonwealth Home Support Program (CHSP) providers (transitioning after July 2027).

If you are responsible for operations, finance, digital systems, marketing or compliance, this session will provide the insights, tools, and practical strategies needed to successfully implement Support at Home and ensure long-term operational success.

About Jennene Buckley

Previously holding the CEO and Executive Director positions at Feros Care for 20 years, Jennene grew the business from a $3m annual turnover to a $100m Enterprise. Now, she is the founding Partner and Director of Enkindle Consulting, which exists to support Government, Peaks and Aged Care Providers through the next 5 years of Reform to create a world-class Aged Care System. Jennene is a Director of the Aged Care IT Council Board, Bond Universities Health Innovations Board, served on the National Aged Care Advisory Council and is a Digital Health Advisor with the Australian Digital Health Agency.

With almost 30 years in Health, Aged & Community Care industry, leading strategy, service design, digital transformation and innovation, Jennene is drawing on her extensive experience and up-to-date knowledge of the whole sector-wide Reform agenda to assist Boards and Senior Leaders in responding to the new changes, models, and requirements in Aged Care.

About Enkindle Consulting

Enkindle means to ‘set on fire’ or ‘inspire’. We are contemporary Strategic Management consultants with over 25+ years’ Executive experience in the Aged Care industry. We are passionate about supporting Providers to transform and thrive through renewal, repositioning and reinventing their business, service models and strategy. Our superpower is turning strategy into clear plans for execution. Plans that provide the steps to help organisations to communicate and mobilise change, service, and organisation transformation.

Can't attend?

Please email us at hello@enkindle.com.au and we will update you when additional dates become available.