TECHNOLOGY: Tech Help - Central Library, Windsor

Tech Help at the Library!

Need a little help with your tech? Our friendly Tech Help service is here for you! Library members can drop by to get assistance with general tech issues, including device settings, app installations, and more.

When: Every Monday, 11am – 12pm (3 x 20 minute appointments)
Where: Central Library, Windsor

Appointments are 20 minutes in length, please ensure you arrive on time to ensure the smooth running of the service.

Bring your device and your questions! We’re happy to help.

TERMS AND CONDITIONS

Terms and Conditions for the Hawkesbury Library Tech Help Service

Effective Date: 31/01/2025

Welcome to the Hawkesbury Library Tech Help Service ("Service").

This Service is provided free of charge by Hawkesbury Library ("Library"). By using the Service, you agree to comply with the following Terms and Conditions.

If you do not agree, please do not use the Service.

1. Service Description the Library Tech Help Service provides general technical assistance, guidance, and educational support to library patrons. Services may include help with personal devices, basic troubleshooting, software use, digital literacy, and assistance with library-related technology (e.g., accessing eBooks or databases).
2. Scope of Assistance

2.1 The Service is designed for informational purposes only. Staff will provide guidance to the best of their ability but are not guaranteed to be licensed technicians or certified IT professionals.

2.2 The Service does not include:

• Hardware repairs or physical alterations to devices.

• Assistance with illegal or unethical activities.

• Advanced technical support, including coding, software programming, or enterprise-level IT support.

1. User Responsibilities

3.1 Patrons are responsible for ensuring that they have appropriate permissions to access or modify devices, accounts, or data for which they seek assistance.

3.2 Patrons are encouraged to back up their data before requesting assistance. The Library is not responsible for data loss.

3.3 Patrons must not share sensitive or personal information, such as passwords or financial details, with staff. Staff may guide patrons on how to securely manage such information but will not directly handle it.

3.4 Patrons must not use the Service to create, access, or distribute inappropriate, offensive, or illegal content. Additionally, patrons must ensure that offensive or inappropriate material, such as explicit images or objectionable websites, are not visible on their devices during the session. Displaying such material may result in immediate termination of the session and potential suspension of library privileges.

4. Eligibility

4.1 The Tech Help Service is available exclusively to library members. Non-members must register for library membership before accessing the Service.

5. Liability Disclaimer

5.1 The Service is provided "as is" without warranties of any kind. The Library disclaims all liability for any issues that arise from the advice, instructions, or recommendations provided through the Service.

5.2 The Library is not responsible for:

• Malfunctions, damage, or errors on devices following assistance.

• Security breaches resulting from improper device usage.

• Loss of data or software functionality.

5.3 Patrons agree to use the Service at their own risk.

6. Privacy and Confidentiality

6.1 The Library respects user privacy. Any personal information shared during the session will not be retained, except as required by law or as necessary for the functioning of Library services.

6.2 The Library cannot guarantee the confidentiality of information shared during public sessions. Patrons should avoid discussing sensitive matters in public areas.

7. Service Limitations

7.1 Service availability is subject to staff capacity and scheduling. Assistance is offered on a first-come, first-served basis.

7.2 The Library reserves the right to decline or terminate a Service session at its discretion, particularly if requests are beyond the scope of the Service or violate these Terms and Conditions.

7.3 Patrons who fail to attend two scheduled appointments without prior notice will no longer be allowed to book future sessions.

8. Code of Conduct

8.1 Patrons must engage respectfully with staff and other library users. Harassment, abuse, or inappropriate behaviour will not be tolerated and may result in termination of the session or suspension of library privileges.

8.2 Patrons must adhere to all other Library policies while using the Service.

9. Changes to Terms and Conditions The Library reserves the right to update or modify these Terms and Conditions at any time. Updates will be posted prominently, and continued use of the Service constitutes acceptance of the revised terms.

Contact Information

For questions or concerns regarding the Library Tech Help Service or these Terms and Conditions, please contact us at:

Hawkesbury Library Service

300 George Street Windsor NSW 2756

02 4560 4460

library@hawkesbury.nsw.gov.au