Tenant Advisory Group meeting

The Link Wentworth Tenant Advisory Group (TAG) is made up of tenant volunteers who provide valuable insight into tenant experience. The membership to the TAG is open to all Link Wentworth residents.

The TAG’s primary role is to play a scrutiny and advisory role in partnership with senior management team to help improve and maintain an agreed standard of service delivery that offers value for money.

It aims to:

• provide a forum for the tenant voice within Link Wentworth in relation to customer experience, satisfaction, needs and areas for improvement, policy review and endorsement.
• engage with local tenants to gain an understanding of service performance and key issues.
• encourage participation amongst tenants in the involvement of opportunities and provide advice and feedback on how tenants can participate i.e., community events, forums, tenant committees and conferences.
• provide feedback on reports and newsletters.
• participate in focus groups and the TAG subcommittees e.g., policy review or community activities.
• work in partnership with Link Wentworth on changes to service delivery and recommend improvement to the processes that affect tenants.

The TAG receives regular, clear performance reports on the performance of Link Wentworth Housing in relation to its service delivery plans and targets.

The TAG receives training and support in all aspects of strengthening its scrutiny role in relation to service delivery.