Virtual Crucial Conversations for Mastering Dialogue Training

Crucial Conversations for Mastering Dialogue (2-day)

The difference between average and great workplace performance lies in how well you handle difficult conversations. At the heart of all workplace or family problems are conversations that are either not being handled or not being handled well.

Crucial Conversations® for Mastering Dialogue gives you the skills to step into disagreement—rather than over or around it—and turn disagreement into dialogue for improved relationships and results.

You will learn nine key skill sets that are grounded in decades of social science research:

• Get Unstuck - Identify problems contributing to poor results and struggling relationships
• Master My Stories - Keep composure when feeling angry or defensive and identify what stories you may be telling yourself
• Start With Heart - Be clear with yourself and others about what you really want
• State My Path - Share strong opinions without shutting down others’ viewpoints
• Make It Safe - Create safety so you can talk with anyone about almost anything
• Learn To Look - Spot the warning signs that indicate safety and dialogue are at risk
• Seek Mutual Purpose - Find common ground even when it seems impossible
• Explore Others’ Paths - Listen and respond effectively to other people’s concerns and feedback
• Move To Action - Turn each Crucial Conversation into a course of action that leads to better outcomes

This practical and powerful training is based upon the New York Times best-selling business book, Crucial Conversations.

Course Details:

• Duration: 2 Full Days
• Format: Virtual

Crucial Conversations Skills Bundle [3-day]

[Crucial Conversations for Mastering Dialogue (2-day) + Crucial Conversations for Accountability (1-day)]

Get great value from our Crucial Conversations training by getting certified in Crucial Conversations for Accountability Add-on in 1-day at a reduced price.

Crucial Conversations for Accountability Add-On empowers graduates of Crucial Conversations for Mastering Dialogue to expand on their dialogue skills, to candidly and respectfully manage performance at all levels of their organisation.

Our Add-on course offers a deep dive into the additional skill set in half the time of a full course, to ensure you acquire both skill sets easily and efficiently.

The additional skills you will learn include:

• Diagnose - Identify what’s contributing to the gap between expected and actual behaviour
• Make It Easy - Don’t lead with YOUR ideas; start by asking others for theirs
• Make It Motivating - Highlight natural consequences to motivate rather than using coercion
• Move To Action - Turn each accountability discussion into a course of action that leads to better outcomes

This training is also based upon the New York Times best-selling business book, Crucial Accountability.

Course Details:

• Duration: 3 Full Days
• Format: Virtual

Fast-track your learning with our one-day Crucial Conversations for Accountability Add-on by selecting “COMBO Mastering Dialogue and Accountability” at the checkout.